Refund policy

Customer satisfaction is important to us. If you are not fully satisfied with your purchase, Bouncio offers a 30-day free return and refund policy.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

• The item must be unused and in original condition

• The product should be returned in its original packaging when possible

• Proof of purchase must be provided

Free Returns

We provide free returns within the 30-day return period, allowing customers to shop with confidence.

Before sending an item back, please contact our customer support team so we can provide the appropriate return instructions.

Refund Process

Once the returned product has been received and inspected, we will process the refund to the original payment method.

Refund processing times typically take 5–10 business days, depending on the payment provider.